Cancellation and Refunds (For Hires)
Hires will not proceed if the Business decides in its absolute discretion, whether for safety reasons or any other reason, to cancel a Hire at any time.
Should a Hire not proceed then the Business reserves the right to re-schedule the Hire at the Hirer’s convenience, issue a refund voucher to the Hirer in the case of purchases bought through a third party reselling Hires (“Reseller”), or reimburse the Hirer the price paid for a Hire, but otherwise the Business shall not be liable for any loss or damage (including travel expenses or any other out of pocket expenses) relating to the cancellation of a Hire.
Hires are not refundable, except in accordance with these Terms or as agreed in writing by the Business. Refunds, where permitted, will only be made to the person who purchased a Hire from the Business.
Should the Hirer wish to cancel the Hire for any reason and provides the Business with notice of:
a. greater than 14 Days, the Hirer shall be entitled to a full refund of the price;
b. between 3 and 14 Days, the Hirer shall be entitled to gift voucher equal to the hire fee  ;
c. less than 2 Days’ notice, the Hirer shall not be entitled to any refund.
If the Hirer wishes to reschedule the Hire and provides the Business with:
a. greater than 24 hours notice, the Hire can be rescheduled for no additional fee (once off only);

Refunds (For E-Bike Purchases)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and with all parts. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ride@valleyebikes.com.au If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ride@valleyebikes.com.au

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  You will be liable for all postage costs unless otherwise agreed with us.

Please contact ride@valleyebikes.com.au or Phone 0439 318 934